Returns Policy


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	Returns Policy

	We offer a simple 14 day money back guarantee

	If any item is not what you required then just notify us by email/post (stating reason for return) within 14 days of receipt. We will then either issue you with a refund or allow you to exchange the item for something else instead. When refunding you the customer, postage costs on the original order are not refunded or the return postage. Items must be returned in a resalable condition otherwise no refund can be given. Please send items back via recorded delivery for your own proof of delivery. This postage cost is not reimbursed (unless item is damaged/faulty).
	Delivery Damaged / Faulty Goods

	Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 7 days and arrange to post them back to us via recorded delivery. We will reimburse you these extra postage costs. If you do not inform us within 7 days, then we will have no liability for items said to be damaged/faulty on delivery.

	Exclusions

	No refunds/exchanges are available on earrings or body jewellery for hygiene reasons, or rings ordered to a specific size. There will also be no refunds for personalised items unless we have made a mistake.

	When returning goods please provide the details as set out below and return to the address below:

Order Number
Name and Address
Original invoice
Original packaging container

Please address any returned Products to: It’s a Gift, 42 High Street, Pelsall, Walsall, WestMidlands. WS3 4LT

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